Last Updated: [1st October 2026]

1.1. These Terms and Conditions (“Terms”) apply to all offers, sales and purchases of wax products and related goods offered through the website on which these Terms are published (“Website”). The products are offered by Azafran Innovacion Limited (hereinafter referred to as “Azafran Wax Works”, “we”, “us” or “our”), to the purchaser (“you” or “your”).

1.2. All purchases are subject to these Terms and our applicable Shipping, Returns and Refund Policy. Orders cannot be cancelled or refunded except as permitted under our applicable policies and applicable law.

2.1. All prices, quotations, product descriptions and offers displayed on the Website are subject to availability and may be revised or withdrawn before acceptance of an order.

2.2. We make reasonable efforts to ensure that products displayed on the Website are available. However, we do not guarantee that every product will be in stock or immediately available. We reserve the right to decline or cancel an order that we are unable to process or fulfil. If payment has already been received, the applicable amount will be refunded in accordance with our Refund Policy and applicable law.

2.3. By placing an order, you make an offer to purchase the selected products in accordance with these Terms. Your order is subject to acceptance by us.

2.4. An automated email or message confirming receipt of your order is an acknowledgement only and does not necessarily constitute acceptance of the order.

2.5. Order acceptance will be communicated through our order confirmation or dispatch notification, as applicable. We reserve the right to cancel an order before dispatch where permitted by law. Any payment received for an order that we cancel will be refunded in accordance with our Refund Policy and applicable law.

2.6. We may maintain records of orders, acknowledgements, confirmations, payments and related transactions for reasonable periods and in accordance with applicable law. You should retain your order confirmation and other purchase records for your reference.

3.1. You represent that the information provided while placing an order is accurate, complete and up to date, including your name, contact details, billing information and delivery address.

3.2. Unless otherwise agreed in writing or required by applicable law, products purchased through the Website are intended for the purchaser's own use and not for resale.

3.3. You must not assume that Azafran Wax Works or any product manufacturer, supplier or other third party has made a warranty, commitment or representation unless it has been expressly communicated by us in writing or is otherwise required by applicable law.

3.4. You are responsible for selecting products suitable for your intended application. Please review the product description, specifications, labels, warnings and instructions before purchasing or using any product.

4.1. Before using any wax product, carefully read and follow all instructions, warnings and safety precautions provided on the product packaging or accompanying documentation.

4.2. Wax products may require specific handling, storage, heating or application procedures depending on their intended use. Where applicable, use appropriate protective equipment and ensure adequate ventilation.

4.3. If a product is intended to be heated or melted, follow the specified temperature and handling instructions. Avoid overheating, direct exposure to flames unless expressly permitted for the intended use, and contact with hot wax that may cause burns.

4.4. Keep products away from children and pets unless the product is specifically intended for their use and appropriate supervision is provided. Store products in accordance with the instructions on the packaging and away from unsuitable heat sources.

4.5. Do not use a product for purposes other than those for which it is designed or recommended. If you are uncertain about a product's suitability or safe use, contact us for clarification before use.

4.6. To the extent permitted by applicable law, Azafran Wax Works shall not be responsible for damage, injury or loss arising from misuse, improper handling, unauthorised modification, unsuitable storage or failure to follow the product's instructions and safety precautions. Nothing in these Terms excludes liability that cannot legally be excluded.

5.1. The applicable product price will be the price confirmed at the time of order acceptance, subject to applicable taxes, shipping charges and any other charges disclosed to you before completion of the purchase.

5.2. We reserve the right to revise prices, withdraw discounts or correct errors in product descriptions and pricing before accepting an order. If an error is identified after an order has been placed, we may contact you to confirm the corrected details or cancel the affected order where permitted by law. Any payment received for a cancelled order will be refunded as applicable.

5.3. Unless otherwise expressly stated on the Website or during checkout:

5.3.1. Shipping, delivery or carriage charges will be charged separately and displayed during checkout or otherwise communicated before order confirmation.

5.3.2. Applicable taxes, including Goods and Services Tax (GST), will be charged as required by law and disclosed where applicable.

5.4. Payment must be made using the payment methods made available on the Website, unless an alternative method has been expressly agreed to by us in writing. Orders may be processed once the required payment has been successfully received or authorised.

5.5. Payments received for accepted orders will be applied towards the corresponding purchase. Refunds, where applicable, will be processed in accordance with our Refund Policy and applicable law.

6.1. Delivery dates and timelines stated on the Website or communicated in order confirmations are estimates unless expressly guaranteed in writing. We will make reasonable efforts to dispatch and deliver orders within the indicated timelines but shall not be responsible for delays caused by circumstances beyond our reasonable control, subject to applicable law.

6.2. Products will be delivered to the address provided by you at checkout, subject to order acceptance and service availability. You are responsible for checking the accuracy of the delivery address and contact details. Additional charges arising from address changes requested after dispatch may apply, where applicable.

6.3. You must make reasonable arrangements to receive the delivery. If delivery fails because of an incorrect address, unavailability of the recipient, refusal to accept delivery or other circumstances attributable to you, additional shipping or re-delivery charges may apply, where permitted by law and disclosed to you.

6.4. Risk relating to the products will pass in accordance with applicable law and the agreed delivery terms. Nothing in these Terms limits any rights you may have under applicable consumer protection law.

7.1. Returns, refunds and replacements are governed by our applicable Returns and Refund Policy, which should be read together with these Terms. Subject to applicable law, claims may be considered in the following circumstances:

7.1.1. Products are damaged or lost in transit, or the products received are defective, incorrect or materially different from the order placed. You should notify us promptly after delivery and provide supporting evidence, such as photographs or videos of the product and its packaging. Where practicable, transit damage or shortages should be reported within 7 working days of receipt, and product defects should be reported within 14 days of receipt. These reporting periods do not override any rights or remedies available to you under applicable law.

7.1.2. Depending on the circumstances and our applicable policy, we may arrange a replacement, repair where appropriate, delivery of missing items or a refund for the affected products. Any remedy will be subject to applicable law.

7.2. A return, replacement or refund request may be declined where permitted by law if:

7.2.1. The product has been altered, tampered with, damaged or modified after delivery by anyone other than us or an authorised service provider.

7.2.2. The product has been used, mishandled, stored improperly or damaged due to failure to follow the manufacturer's or our instructions.

7.2.3. The product has been returned without the information reasonably required to assess the claim, or the issue has arisen due to circumstances attributable to the purchaser.

7.3. Where a return is approved, we may provide instructions for returning the product. Please do not send products back without first contacting us for return authorisation and instructions.

7.4. Products that have been opened, used, melted, processed or customised may be subject to additional return restrictions, where permitted by law and disclosed in our applicable policy. These restrictions do not affect remedies available for defective, damaged or incorrectly supplied products under applicable law.

8.1. To the maximum extent permitted by applicable law, Azafran Wax Works shall not be liable for indirect, incidental, special or consequential losses, including loss of profits, revenue, business opportunities or anticipated savings, arising from the purchase or use of products.

8.2. To the extent permitted by applicable law, our aggregate liability in relation to a particular order shall not exceed the amount paid for the product or products directly giving rise to the claim.

8.3. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury where such exclusion or limitation is prohibited by law, or any statutory rights, warranties or remedies that cannot lawfully be excluded or limited.

9.1. All product names, branding, logos, text, images, designs and other content appearing on the Website are owned by or licensed to their respective rights holders. You may not reproduce, distribute, modify or commercially exploit such material without the prior written permission of the relevant rights holder, except as permitted by law.

9.2. Where a product is manufactured, designed or supplied by a third party, any applicable third-party intellectual property rights remain with their respective owners. The purchase of a product does not transfer ownership of any intellectual property rights associated with it.

9.3. Where products are manufactured or supplied to specifications provided by you, you are responsible for ensuring that the specifications, designs, artwork or other materials supplied by you do not infringe the rights of third parties. Any liability arising from such infringement will be determined in accordance with applicable law and the parties' written agreement.

10.1. Product descriptions, images, illustrations, specifications, dimensions, colours and other information displayed on the Website are provided to help you understand the products. Minor variations in appearance, colour, texture or other characteristics may occur due to manufacturing processes, raw materials, lighting or display settings, provided the product remains consistent with its stated specifications and applicable law.

10.2. Product-specific instructions, specifications and warranty information, where applicable, will be provided on the Website, product packaging or accompanying documentation. Please review these materials before using the product.

10.3. Except for express warranties provided by us and warranties or rights that cannot be excluded under applicable law, products are supplied subject to their stated specifications and the applicable terms of sale. Nothing in these Terms excludes any mandatory statutory warranty or consumer remedy.

11.1. You are responsible for complying with applicable laws and regulations relating to the purchase, possession, handling and use of the products. Where a particular licence or approval is legally required for your intended use, you must obtain it before using the product.

11.2. Products shipped internationally may be subject to export controls, import restrictions or other regulatory requirements. International orders, where offered, are subject to the applicable laws of the countries concerned.

11.3. Customs duties, import taxes, clearance charges and other destination-specific fees may apply to international shipments. Unless expressly stated otherwise at checkout or agreed in writing, such charges are the purchaser's responsibility. You should check the relevant requirements before placing an international order.

12.1. We may communicate with you regarding orders, payments, delivery, returns, product information or other matters relating to these Terms using the email address, telephone number or other contact details provided by you.

12.2. You are responsible for ensuring that your contact details remain accurate and that you can receive communications relating to your order.

12.3. Notices required to be given formally under these Terms may be sent by email, post or other legally recognised means to the contact details notified by the relevant party, subject to applicable law.

13.1. We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws. Information provided when placing an order may be used to process payments, fulfil orders, arrange delivery, provide customer support, manage returns and meet legal obligations.

13.2. We take reasonable measures to protect personal information and use appropriate safeguards for the processing of transactions. Payment processing may be handled by third-party payment service providers, subject to their applicable terms and privacy practices.

13.3. For further information about the collection, use, storage and protection of personal information, please refer to our Privacy Policy published on the Website.

14.1. You may not transfer or assign your rights or obligations under these Terms to another person without our prior written consent, except where permitted by applicable law.

14.2. We shall not be liable for a delay or failure to perform our obligations to the extent caused by events beyond our reasonable control, including natural disasters, fire, flood, war, civil unrest, governmental action, strikes, transport disruptions, interruptions in power or communications, or shortages of materials. Where an affected order cannot reasonably be fulfilled, we may cancel it and refund any payment received for the unfulfilled portion, subject to applicable law.

14.3. These Terms, together with the policies and conditions expressly incorporated into them, govern your purchase of products through the Website. In the event of any conflict, applicable law will prevail, followed by any specific written agreement applicable to the order and the relevant published policy, as appropriate.

14.4. We reserve the right to amend these Terms from time to time. Updated Terms will be published on the Website with a revised “Last Updated” date. Changes will apply prospectively and will not remove rights or alter obligations relating to existing orders except as permitted by applicable law or agreed by the parties.

14.5. A delay or failure by either party to exercise a right under these Terms shall not, by itself, constitute a waiver of that right.

14.6. If any provision of these Terms is held to be invalid or unenforceable by a competent authority, the remaining provisions will continue in effect to the extent permitted by law.

15.1. These Terms shall be governed by and interpreted in accordance with the laws of India.

15.2. Subject to applicable law and the jurisdiction of any consumer forum or authority that is legally competent to hear a dispute, the courts in Ahmedabad, Gujarat, India, shall have jurisdiction over disputes arising out of or in connection with these Terms.

15.3. The language of these Terms and any formal proceedings relating to them shall be English, unless otherwise required by applicable law.

By placing an order through the Azafran Wax Works Website, you acknowledge that:

(a) You have reviewed the product description, specifications and applicable terms before placing your order.

(b) You will read and follow the product labels, safety warnings, handling instructions and usage directions supplied with the products.

(c) You will use and store the products responsibly and only for their intended purposes.

(d) You understand that product images and illustrations are representative and that reasonable variations may occur, provided the products comply with their stated specifications and applicable law.

(e) You have reviewed the applicable Shipping, Returns and Refund Policy and Privacy Policy.

(f) Nothing in these Terms limits any rights or remedies available to you under applicable law.