Azafran Wax Works strives to ensure that all orders are processed and delivered within the estimated timelines mentioned below. Shipping promotions, including free shipping offers, may be available from time to time and may be revised periodically.
We currently ship to most locations within India. International shipping is available to selected countries, subject to service availability.
Shipping Charges
Order Processing and Delivery
During public holidays, promotional periods, product launches or other peak business periods, processing and delivery timelines may vary.
Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including natural events, courier service disruptions, transportation delays or operational issues with local delivery partners.
Azafran Wax Works offers international shipping to selected countries, subject to availability.
Shipping Charges
Order Processing and Delivery
Please note that delivery timelines may vary during public holidays, promotional periods and peak business seasons.
Customs Duties and Taxes
International shipments may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country. These charges are not included in the order total unless expressly stated at checkout and are the responsibility of the customer.
Azafran Wax Works is not responsible for additional customs charges, import duties, taxes or other fees imposed once the shipment leaves India.
International shipments may also be affected by customs clearance procedures, natural events, courier transfers to local delivery partners, transportation disruptions or other circumstances beyond our reasonable control.
We recommend checking with your local customs authorities regarding any applicable import charges before placing an international order.
All orders are considered final, except as provided under this policy or required by applicable law.
In the unlikely event that you receive a product that is damaged, defective, incorrect or materially different from the product ordered, please contact our customer service team with the relevant details.
To help us assess your request, please provide:
Please report damaged, incorrect or defective products within 7 days of receipt. We will review the claim and, where approved, arrange a replacement or another appropriate remedy in accordance with our policy and applicable law.
Returns or replacements for reasons other than damage, defects or incorrect products are subject to our approval and applicable law.
Products should not be returned without prior instructions from our customer service team.
Refunds may be provided in circumstances where a refund is approved under our policy or required by applicable law.
Where a return is authorised, the customer may be required to return the product in its original packaging and in an appropriate condition, along with proof of purchase, subject to the nature of the claim and applicable law.
Unless otherwise agreed or required by law, return shipping charges for approved returns not attributable to an error or defect on our part may be borne by the customer.
Where a refund is approved, it will generally be initiated within 3–4 business days after the returned product has been received and its condition verified, where applicable.
The refund will ordinarily be processed through the original payment method. Once initiated, the amount may take an additional 2–10 business days, or such other period as applicable, to reflect in your account depending on the payment provider or financial institution.
Original shipping charges, if any, may be deducted from an approved refund where permitted by applicable law and the circumstances of the return.
Azafran Wax Works reserves the right to review, reject or cancel orders where there are reasonable grounds to suspect fraudulent activity, unauthorised payment, misuse of the Website or a violation of our Terms & Conditions, subject to applicable law.
Where an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund Policy and applicable law.
We may restrict or decline future transactions where there is substantiated evidence of fraudulent activity or misuse of our services, subject to applicable law.
How many items can I purchase in one order?
There is no fixed limit on the number of products you can purchase in a single order, subject to product availability and any applicable order restrictions displayed on the Website.
How long will it take to receive my order?
For orders within India, processing generally takes 3–5 business days, followed by an estimated delivery period of 6–7 business days.
For international orders, processing generally takes 3–5 business days, followed by an estimated delivery period of 10–15 business days.
These timelines may vary during holidays, promotional periods and other peak business periods.
Which courier service will deliver my order?
Orders will be shipped through our appointed courier or logistics partners. The courier service may vary depending on the destination and service availability.
Will I have to pay customs duties or taxes on international orders?
International orders may attract customs duties, import taxes or other charges imposed by the destination country. These charges are generally the customer's responsibility and are not included in the order total unless expressly stated otherwise.
Please check with your local customs authorities before placing an international order.
How can I contact customer service?
For order-related queries, shipping concerns, damaged products or replacement requests, please contact:
We aim to respond to customer enquiries within 48 hours, subject to business hours and operational requirements.
During public holidays, promotional events and peak business periods, order processing and delivery may take longer than usual.
By placing an order through the Azafran Wax Works Website, you acknowledge that you have read and understood this Shipping, Returns & Refund Policy, together with our Terms & Conditions.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
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